Please note that due to California state ‘shelter in place’ ordinances, all mail and delivery may be slightly delayed. At this time we are working diligently and all watercolor orders are still being poured and fulfilled. We are complying with California state guidelines of sheltering in place for the health and safety of our family and valued customers. At this time we are shipping once weekly until travel ordinances are lifted.
For international customers we ask for your kind patience as due to current world events and flight restrictions there are both less postal workers and less flights traveling internationally. It is not unusual for international parcels to be delayed for 1 to 1.5 months. We thank you for your kind understanding during these unusual times and encourage you to check with your local postal branch with your tracking number for updates and to see if your package needs to be signed for or if it requires payment of a small customs fee to be released.
We thank you for your ongoing support & patience during this challenging time. If you have any further questions, just send us a friendly note through the shop, we’re here to help. We hope that you and your loved ones are healthy, safe and well.
All orders are processed and shipped from our Santa Cruz studio location within 1-3 business weeks (unless otherwise noted in the product description). Transit times are provided by the carrier, and can vary with the destination of your package. Shipping costs are determined by the weight of the items purchased, the method of shipping chosen, and the destination address. Please note that Saturday deliveries are not offered at this time.
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that a refund can be sorted with the carrier.
Wildthorne is not responsible for any lost, misplaced or stolen packages. Please contact your local post office to remedy the situation.
Shipping within the United States
We ship with the United States Postal Service to all 50 states and US territories. The shipping methods offered during checkout will differ based on the weight of the items being ordered, and your shipping address. All orders over $27 in value are shipped insured and with tracking information. Orders that total more than $500 will require an adult signature for delivery.
We are happy to ship worldwide. International shipping rates are calculated at check out, please enter in your shipping destination to do so. Wildthorne is not responsible for any extra taxes and fees that may apply once the package arrives in the destination country. In addition some international shipments may experience customs delays. At this time we are not able to provide exact delivery times for all destinations, please allow up to 2 to 4 weeks. Unfortunately, we also cannot foresee additional duties charges or customs delays. We can suggest for you to contact your local customs office for any additional information.
Please note that International orders may incur additional fees depending upon your customs office. These fees are your responsibility to pay. Should you reject your package because you do not wish to pay customs fees, you will not be refunded. If your Wildthorne package is returned to us and you change your mind and wish to have us send the package again, you will need to pay the additional shipping fee to do so.