All orders are processed and shipped from our Santa Cruz studio location within 3-5 business days during the holidays (unless otherwise noted in the product description). Transit times are provided by the carrier, and can vary with the destination of your package. Shipping costs are determined by the weight of the items purchased, the method of shipping chosen, and the destination address. Please note that Saturday deliveries are not offered at this time.
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that a refund can be sorted with the carrier.
Wildthorne is not responsible for any lost, misplaced, or stolen packages. Please contact your local post office to remedy the situation.
Shipping within the United States
We ship with the United States Postal Service to all 50 states and US territories, but USPS has been seeing delays in deliveries due to severe weather. The shipping methods offered during checkout will differ based on the weight of the items being ordered, and your shipping address. All orders over $27 in value are shipped insured and with tracking information.
We will send your package tracking number in a shipping confirmation email. Notice that you receive this once your package is prepared for shipment, it can take a few days to be fully processed and picked up by the postal service.
Orders that total more than $500 will require an adult signature for delivery.
We are happy to ship worldwide to select countries. Please message us through the contact page of our shop to place an international order. International shipping rates are calculated at checkout, please enter your shipping destination to do so. Wildthorne is not responsible for any extra VAT taxes and fees that may apply once the package arrives in the destination country. In addition, some international shipments may experience customs delays. At this time we are not able to provide exact delivery times for all destinations, please allow up to 2 to 4 weeks. Unfortunately, we also cannot foresee additional duties charges or customs delays. We can suggest that you contact your local customs office for any additional information.
VAT Taxes/Custom Fees
If you decide to place an order to Canada the UK or EU please know that you may be charged a VAT tax on your order when it reaches customs. We will not be collecting VAT taxes and will not be responsible for them. Any taxes/fees/charges are the customer’s responsibility and are not included in the product cost or shipping fee. If you do not pay the tax, your order will be returned to us, and will not be eligible for a refund.
If your Wildthorne package is returned to us and you wish to have us send your parcel again, you will need to pay the additional shipping fee to do so.
For international customers, we ask for your kind patience as due to current world events and flight restrictions there are both fewer postal workers and fewer flights traveling internationally. It is not unusual for international parcels at the first-class rate to be delayed. Priority or DHL shipments are still being delivered on time within 5-7 business days.
We thank you for your kind understanding and encourage you to check with your local postal branch with your tracking number for updates and to see if your package needs to be signed for or if it requires payment of a small customs fee to be released.
If you have any further questions, just send us a friendly note through the shop, we’re here to help. We hope that you and your loved ones are healthy, safe, and well.